Delivery Information
We offer Free Shipping On Orders Over £60 (UK) or £300 (Worldwide)!
Once the payment for your order has been successfully received please allow 24 hours for your order to be processed. Due to ongoing global logistics issues shipping times may be impacted though where things are within our control we stick to the normal delivery times to the following geographies:
- Africa: 4 – 7 working days
- Caribbean: 3 – 7 working days
- Europe and United Kingdom: 3 – 7 working days
- North & South America: 3 – 7 working days
You will receive an order tracking number after we have processed your order so you can monitor your delivery online.
If you have any problems with your order contact us and we'll endeavour to resolve any issues!
Please Note
- We do not currently process or ship items on weekends or public holidays and all orders placed over the weekend or on a public holiday will be processed on the next working day - please factor this into the expected delivery time frames.
- Any import duties, taxes or customs charges are not included in the cost of the product or the free shipping and are the responsibility of the customer if incurred. This cost is non-refundable by Luxeriva. Please note, there may be import duties payable even for UK orders as products may arrive from international warehouses.
- Please ensure you enter your delivery address correctly during the checkout process, as well as the correct contact information as this will be used by the courier if necessary to assist delivery. We will be unable to change the shipping address once an order has been placed.
- The courier will make several attempts to deliver the parcel, and it is the customer's responsibility to arrange re-delivery or a collection. Refunds will not be issued for abandoned or rejected packages. Please follow our standard return process as outlined in our Return Policy if you would like a refund.
- Luxeriva is not responsible for any postal delays or customs delays